Simple models

There are a few customer satisfaction models floating around. The SERVQUAL model developed by Zeithaml et.al. is a good one. Then there is one by Rust et.al. called "return on quality". You could also seek info from such companies as Burke Research and Walker Information, which specialize in this kind of work.

Replies:

thx, MS and Larry, Behavior Styles Eval. more questions, by ed, 2/5/97 Have you overlooked the MBTI and Firo-B?, by Charlie Seashore, 2/7/97 WIDP Profile! The 21st Century Profile! The replacement profile of the MBTI, FIRO-B, and the DiSC!, by John W. Worley, 7/8/97 More info on the WIDP, by Aneeta Madhok, 8/17/97 Re:WIDP Profile! The 21st Century Profile! The replacement profile of the MBTI, FIRO-B, and the DiSC!, by Katherine Parker, 01/15/02 Re:WIDP Profile! The 21st Century Profile! The replacement profile of the MBTI, FIRO-B, and the DiSC!, by greg weber, 10/10/02 Certfification in Myers-Briggs and Firo-B, by Chris, 7/19/98 Untitled, by , Re:getting certified, by Tani, 08/16/01 Re:Have you overlooked the MBTI and Firo-B?, by Diane Johnson, dlj1@axe.humboldt.edu, 10/25/01 Re:Have you overlooked the MBTI and Firo-B?, by Mike Faris, 11/08/01 LIFO, by SelfActual, 4/10/99

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