Franny; I don't have a model I can recommend, but there is a book on social psychology that gives an interesting view on people's internal argumentation and how they handle cognitive dissonance by being able to make exceptions to their generalisations in the form of "special cases." I used this in my Masters dissertation in (Facilitative) Consulting and found it most useful: Billig,M, 1990, Arguing & Thinking; a rhetorical approach to social psychology, Cambridge (UK), Cambridge Unviversity Press Wish you well with your dissertation, James Graham
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