Reinventing Bureaucracy

Hi!
I have been working with the Government for past 21 years and have taken upon myself the task of reinventing bureaucracy in my sphere of activity. I have about 8000 employees working with me.
I have opened up the communication channels at different levels,raised a new vision,upset all hierarchical concepts,introduced new evaluation systems and set up models of new work culture for others to see. There are two issues I would like to raise and request you to respond:
1. I have raised all sorts of expectations amongst my colleagues and I find myself swamped by them. What do I do?
2. I am a trainer and I find compelled to train my colleagues along with the baggage of my authority. You know how people react to authority. Truth is the victim and I am trying to get rid of this unwanted baggage but the body language does not seem to be changing in the participants! What do I do?
I would like your valuable suggestions which can help me fine-tune my strategies.

Replies:

Re: Reinventing Bureaucracy, by atul sapre, 10/4/99 Re: Reinventing Bureaucracy, by Rajan Malappuram, 10/17/99

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