The couple involved might want to reconsider their pattern of engaging the harasser in any manner. Like most trolls, this tends to gratify their efforts, not dissuade them from continuing. If they stop rising to the troll's bait, they may be able to have some impact on his/her trolling behavior. Ridding a community of a determined troll can be almost impossible without a concerted effort on behalf of administrators, moderators and especially the community itself. To do so, you need to learn to identify the troll, educate the members on the best means of dealing with any troll (ignore and report), solicit the support of administrators or moderators to ban/remove that member as soon as they've been identified as a troll as well as removal of troll posts and responses, and then gain the co-operation of everyone involved in doing just that. Even those measures may not be enough to completely get rid of the troll, but they can help create a substantially more pleasant and hospitable environment for the rest of the members while making the troll work harder to create a fuss. Meanwhile, you may find this site helpful for yourself or other members of your group: http://haltabuse.org/ [Working to Halt Online Abuse] You can also find more information related to cyberharassment and stalking at http://wiredpatrol.org [A spin-off division of Cyber Angels]
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