Instant messenger/ chat logs

Hello, I've stumbled onto something that seems very helpful, but also raises ethical questions.

I've found clients can be helped far more by reviewing their instant messenger/chat logs while they are online. However, I'm not sure this can be accomplished in an ethical way. How do I get my clients to volentarialy supply such information? And has there been any research done in this area? Sorry for the typos I'm trying to catch a late lunch and haven't much time.

Replies:

Re:Instant messenger/ chat logs, by John, 01/15/04 Re:Instant messenger/ chat logs, by Mark, 01/16/04 Re:Instant messenger/ chat logs, by John, 01/16/04 Re:Instant messenger/ chat logs, by John, 01/16/04 Re:Instant messenger/ chat logs, by JustBen, 02/03/04 Re:Instant messenger/ chat logs, by John, 02/04/04

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