I'm working as a consultant to a housing/harm reduction agency that wants to start doing case conferences in staff meetings. Both the supervisory and line staff are made up mainly of paraprofessionals, very dedicated and largely unaware of their countertransference issues. (Worst example of this: a supervisor walks into the room and loudly exclaims, "I can't BELIEVE she's late with the rent. This is the FOURTH time!!!") Past attempts to do any kind of group consults has resulted in the presenter using the group to defend his or her own decisions and all sorts of other stuff including verbal melees that leave everyone discouraged. I'd appreciate any suggestions for a format that can be tightly facilitated by a paraprofessional (with a little training, perhaps) to avoid some of these traps.
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